This is a guide to using Super Simple Box Office – it covers everything from resending tickets to using the door tool.
Quick Links:
How to… Resend Tickets
How to… Move / exchange tickets to a different performance date
How to… Issue Refunds
How to… Message audience members
How to… Use the Door Tool
Artist / Event manager ticket sales view
How to… Resend Tickets
To resend tickets to a ticket holder, go to the SSBO – Box Office tab in the management dashboard and Tickets. Filter to find the ticket holder, click on the black ref button and at the bottom of the pop-up window click Resend tickets. You can enter a message to the ticket holder before sending. This can also be done in the same way from Transactions.
This can also be done from the Events tab, filter for the event the ticket holder is attending, click on the ID button, click on Dates, Times and Prices at the venue the ticket holder is attending, click on the performance Details… button, find the ticket holder in the list, click on the name field, select the ticket/s to resend and click Resend tickets. You can enter a message to the ticket holder before sending.
Move/exchange tickets to a different performance date
To move someone’s ticket/s to another performance date, go to SSBO – Box Office tab in the management dashboard and Tickets. Filter to find the ticket holder, click on the black ref button. You will see an arrow next to the performance date click on it and this will show the alternative dates available.
Click on the arrow next to the date you want to move the ticket/s to and you’ll see a notification the ticket/s have been moved and to prompt you to resend the revised tickets. This can also be done in the same way from Transactions.
This can also be done from the Events tab, filter for the event the ticket holder is attending, click on the ID button, click on Dates, Times and Prices at the venue the ticket holder is attending, click on the performance Details… button, find the ticket holder in the list, click on the name field, click on the arrow next to the performance date and click on a new date from the Move ticket to… list. You’ll see a notification the ticket/s have been moved and to prompt you to resend the revised tickets.
Issue refunds
To issue a refund go to the SSBO – Box Office tab in the management dashboard and Tickets. Filter to find the ticket holder, click on the black ref button. You will see the ticket amount plus the booking fee breakdown. Tick the ticket amount and then click the red refund bar. It is possible to also refund the booking fee – please not that Stripe and Eventotron fees are not refunded to the festival/ season. This can also be done in the same way from Transactions.
This can also be done from the Events tab, filter for the event the ticket holder is attending, click on the ID button, click on Dates, Times and Prices at the venue the ticket holder is attending, click on the performance Details… button, find the ticket holder in the list, click on the name field, you will see the ticket amount plus the booking fee breakdown. Tick the ticket amount and then click the red refund bar. It is possible to also refund the booking fee – please note that Stripe and Eventotron fees are not refunded to the festival/ season.
Message audience members
To message ticket holders of a performance – go to the Events tab in the management dashboard and filter for the event. Click on the ID button, click on Dates, Times and Prices at the venue the audience you wish to email is attending, click on the performance Details… button and click Email Attendees. You can message all audience members and add an attachment here if needed.
Using the door tool
When you are ready to share the door tool with front of house staff so they can check in attendees – go to the Events tab in the management dashboard and filter for the event. Click on the ID button, click on Dates, Times and Prices at the venue the audience you wish to check in is attending, click on the performance Details… button and click Door Tool. You will see this pop-up:
First, stop sales a suitable time before the performance begins. This will prevent any more tickets being sold through the Festival’s online box office and ensure you or your venue know how many tickets you or your venue have available to sell on the door. Sales will normally be stopped automatically 10 minutes after the start time of your performance.
Second – admitting the audience – You or your venue should always check audience members have a valid ticket. In some regions, it is a legal requirement to know how many people are in the audience at any time. Eventotron’s door list and checkin tool can help you with this.
There are three options to launch the door list and check-in tool:
- Click Go! To open the door list and check-in tool on your desktop
- Scan the code to launch the door tool on your smartphone
- Email your front of house staff with a link (input email addresses with commas between)
Once the door list and checkin tool is launched you will see this:
Agree to the terms and conditions
You can activate QR reader to scan people’s tickets and automatically check them in.
You can print the doorlist
You can search the list by name or ticket ID number and hit Check-in next to the attendees details
The list automatically refreshes every 60 seconds, but you can hit refresh list if you need to.
Artist ticket sales view
To allow artists / event managers to see their ticket sales, the Venue Finder must be visible in Info Collection. The artist will see their sales in the same way as the festival/season manager – in Dates, Times and Prices. Here is the artist’s view:
If the ticket buyer consents to the artist receiving their information the name and email address field will be populated. If not then the personal information of the ticket buyer will not be available for the artist to view. (You can override this and choose to always show audience contact details to artists in SSBO – Box Office tab, Options flip Always show audience contact details to artists to YES. Do be aware of data protection laws when enabling this).
